Dear Customs Classics,
Many times in business we only hear the negative side of customer's stories. I wanted to take a few minutes and express our satisfaction and appreciation for the work and service we receive from you company. We have been bringing not only our fleet vehicles to your location but also our personal vehicles and each and every time you deliver what you have promised. We get our vehicles back in a timely fashion and the work that is completed is always top notch. We are never surprised with a bill that is larger than expected and our customer service is beyond our expectations. So we just wanted to say thanks and keep up the great work.
Shultz Transportation Company
Needing body work can be very stressful and inconvenient but I was so impressed with this shop that I used them again about a year later. Between the two incidents the work done to my 2002 Dodge 2500 Pickup included replacing the tailgate along with painting it and half of the bed to match the rest of the truck, replacing the tow hitch and rear bumper plus fixing frame damage.
The insurance agent had recommended three repair shops in my area and I tried the closest one first, but because I was treated rudely refused to use them. Custom Classics was next on my list and they were way above average in every way possible and made the whole experience so easy.
My first contact with them was a phone call that was answered by a receptionist who was courteous, friendly, and helpful. She explained the repair process and made sure I had accurate directions to their shop. When I arrived the owner came out to greet me and outlined the work needed. I left knowing exactly what to expect including the time frame. They handled the required claim forms and offered to arrange for a rental car.
When I picked up my truck (ready when expected) someone from the shop came out and personally reviewed with me exactly what was done, reviewed warranty information and made sure I was satisfied with everything. My truck had been cleaned, too, spotless inside and out!!! A few days later I received a follow up call to ensure everything was still ok. This shop is above average in every way: customer service, quality of work, thoroughness. I highly recommend them.
CUSTOMS CLASSICS...........Great job on the repair of my Red Audi TT. It looks like new!! From the time of drop off until pick up, I was treated with professional care and outstanding workmenship. Thanks to Joel, Kerri and all employees. Great job! Very happy with your service and I will recommend you to everyone.
Thanks, Barbara Jayne Brady Millersville,Pa.
Customs Classics in Conestoga, PA in a word is SUPERB! I have been bringing my cars to Customs Classics exclusively for years. Its excellence is a result of owner, Joel Herzog's complete dedication not only to customer satisfaction, but also to the integrity of the automobiles. I live in the country and I have had run-ins with deer, trees and winding wet roads that leave my cars crying to go to Customs Classics. I am a car lover and passionately keep my cars in as perfect condition as possible. When my wife's Audi A6 met with a deer, Joel restored it to absolutely new condition. I crunched my brand new Subaru Impreza STX. Joel assured me he could fix it and as usual, his attention to detail made it look showroom prefect. I have always picked up my cars and been 100% satisfied with the work done by Customs Classics. I would highly recomment them to anyone inquiring about expert car repair. Joel and his staff are not only professional craftsmen, but also kind, patient and always available for their clients. Customs Classics is the best thing that ever happened to my cars.
Custom Classics is extremely professional and great to deal with. I had hit a deer and smashed in my front bumper, my hood and my grill. They did an amazing job of repairing the damage. When they had to paint everything that was replaced, the color matched perfectly. I couldn't have asked for a better job done on my car; they even cleaned the interior for me. They got my car up and running in no time. I wouldn't recommend anyone else to have work on your vehicle.